COVID-SAFE – Procedures
COVID-Safe Protocols for Waverley Animal Hospital
Updated 10/8/2020
The following are the current COVID Safe Protocols being undertaken by the Waverley Animal Hospital as part of the Melbourne Stage 4 Lockdowns
STAFF ONLY PERMITTED INTO THE HOSPITAL/CLINIC
- We have reverted back to consulting in the carpark
- When you arrive at the clinic, call the clinic number to alert the staff of your arrival. Please follow instructions and we will be with you shortly
- Your pet will be brought into the clinic for examination. You may stay in your car, or you are welcome to watch the consultation through the window of the front consult room.
SERVICES
- We are currently still offering our FULL SERVICES
REPEAT MEDICATIONS/FOOD
- Please call ahead or email prior to coming to the clinic to pick up more medications or food for your pet, so that we can shorten your waiting time.
ARE YOU ALLOWED TO COME TO THE VET?
- As part of the Stage 4 lockdowns in metropolitan Melbourne, YOU ARE STILL PERMITTED TO BRING YOUR PET TO THE VET, AND YOU ARE ALLOWED TO TRAVEL FURTHER THAN 5KM FROM YOUR HOUSE TO GO TO YOUR NORMAL CLINIC
- We can send you an SMS prior to your consultation as proof of you coming to see us.
BELOW THIS LINE IS THE PREVIOUS WAVERLEY ANIMAL HOSPITAL COVID-19 PROTOCOLS – THESE HAVE BEEN KEPT ON THE WEBSITE FOR HISTORICAL VALUE ONLY, FOR CURRENT PROCEDURES, PLEASE READ THE BEGINNING OF THIS POST
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Waverley Animal Hospital COVID-19 Update to Procedures 22/7/20
In response to the current progressing lock downs and changes in Victorian Government recommendations regarding COVID-19 prevention in the community, the following important changes are taking place at the Waverley Animal Hospital as of the 23/7/2020
AS VETERINARY SERVICES HAVE PREVIOUSLY BEEN DEEMED AS AN ESSENTIAL SERVICE, WE WILL STILL BE OPEN, AND PROVIDING OUR NORMAL RANGE OF VETERINARY SERVICES
MASKS MUST BE WORN IN THE CLINIC AT ALL TIMES
All staff and clients are required to wear masks when in the clinic.
WE DO NOT HAVE MASKS AVAILABLE FOR CLIENTS, PLEASE BRING YOUR OWN.
STRICTLY 1 OWNER PER ANIMAL/FAMILY IS PERMITTED IN THE CLINIC
Only 1 owner may accompany their pet/s into the clinic – if another family member/owner would like to hear what is going on, we would recommend the attending owner call them on their mobile, or use FaceTime or other video calling program to allow them to see and hear what is happening.
OWNERS ARE NOT PERMITTED INTO THE CONSULTATION ROOMS (Except in the case of Euthanasia)
Owners will be asked to stay in the waiting room, where we can apply adequate social distancing measures in a more open space.
The vets will talk to you in the waiting room, and will examine your pet in the consult room with a nurse helping to hold your pet.
Vets will then return your pet to you and discuss findings/treatment plans with you in the waiting room again.
IF YOU DO NOT FEEL COMFORTABLE COMING INTO THE CLINIC, WE ARE MORE THAN HAPPY TO SEE YOU IN THE CARPARK
Just let our staff know when you arrive that you would like to be seen in the car park by the vet, and we can then take your pet into the clinic for examination.
IF YOU ARE – FEELING UNWELL,
– HAVE TESTED POSITIVE FOR, OR ARE AWAITING RESULTS FOR COVID-19,
– HAVE BEEN IN CLOSE CONTACT WITH SOMEONE WHO HAS TESTED POSITIVE FOR OR IS AWAITING RESULTS FOR COVID-19
– HAVE BEEN ADVISED TO BE IN HOME ISOLATION
PLEASE DO NOT COME TO THE CLINIC, BUT CALL US SO WE CAN ADVISE YOU ON WHAT NEEDS TO BE DONE.
CALL THE CLINIC WHEN YOU ARRIVE ON 98079222, AND OUR STAFF WILL ADVISE YOU WHEN YOU CAN COME INTO THE CLINIC
We thank you again for your understanding and patience while we try and find the happy compromise of providing the care and professional service that you have come to expect from the Waverley Animal Hospital, while maintaining safe social distancing measures to provide a safe working environment for our staff and clients.
Kind Regards,
Dr Robbie Andeton
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SAFExam Protocol – Waverley Animal Hospital 10th July 2020
Given the recent reintroduction of Stage 3 restrictions in Victoria as a response to COVID-19, the following is the current Protocols being undertaken by Waverley Animal Hospital.
ARRIVING AT THE CLINIC
– Park your car in the carpark (off Heany Street)
– Call the clinic on (03) 9807 9222
– The nurse will direct you when you can come into the clinic (we may have you wait in the car if there are people already in the waiting room).
PRESENTING YOUR PET
– One owner will be allowed into the building with their pet/s
– You will be directed into the waiting room, or a consult room.
– If you do not want to come into the clinic, we can come out to the carpark to speak to you
CONSULTATION
– The Vet will perform the consultation in the room with you, either in the consultation room, or in the larger waiting room (depending on the number of other people in the clinic) and will either control the pet themselves, or get a nurse to assist
– We ask owners to remain seated through the procedure so that we can maintain adequate social distancing through the consultation.
AFTER THE CONSULT
– You will be directed into the waiting room again to settle payments with the nurses at the front desk.
We continue to thank you all for your understanding as we try to provide the great standard of care you have come to trust and expect from us, but while trying to provide an environment that is safe for both you and our staff.
If you have any questions, please give us a call on (03)9807 9222
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BELOW THIS LINE IS THE PREVIOUS WAVERLEY ANIMAL HOSPITAL COVID-19 PROTOCOLS – THESE HAVE BEEN KEPT ON THE WEBSITE FOR HISTORICAL VALUE ONLY, FOR CURRENT PROCEDURES, PLEASE READ THE BEGINNING OF THIS POST
SAFExam Protocol – Waverley Animal Hospital 27th March 2020
In order to help to reduce the risk of spread of COVID-19 through the community, to our staff, and our clients, we are instituting Current Industry Standards of social distancing with regards to consultations, admissions, and purchases at the Waverley Animal Hospital.
We are temporarily going to be restricting entry into the clinic to only staff, and using the following measures to still allow us to care for your pets in a safe manner.
-Arriving at the clinic – park your car in the carpark off Heany Street.
– Call the clinic on (03) 9807 9222 to advise of your arrival, we will give you
an idea of you estimated wait time
– Presenting Your Pet – when it is your pets turn, the nurse will call you, and have you bring your pet to the front door. Please have your cats in a secure carrier, and dogs on a lead
– the nurse will then take your pet, and we then ask you to return to your
vehicle
– Taking History – Our vets will then call you on your phone to take a history for your pets visit, regarding the reason for your pet coming to see us.
– Examination – Our vets will examine your pet, perform any tests and preparing any medications that are required for treatment
– Reporting – Our vets will then contact you by phone to inform you of their findings and treatment required. They will also then advise you of the costs for the visit
– Return of your pet – You will then come back to the front door of the clinic, where a nurse will return your pet to you, show you any medications your pet requires,
– Payment – The nurse will then process your payment using our mobile EFTPOS machine, a receipt can be emailed to you
– Consent – If your pet requires a procedure to be performed, we will ask you to sign the consent form, and we will then place it into a plastic sleeve. If we are unable to obtain written consent, we will take verbal consent, by having a second staff member speak to you about the procedure, risks and costs we are planning to perform on your pet.
If you have any questions regarding our SAFExam procedures, please talk to the nurses prior to coming to the clinic to present your pet on (03) 9807 9222.
All the staff from the Waverley Animal Hospital thank you for your understanding as we try to do our part in trying to help to reduce the spread of COVID-19.
Kind Regards,
Dr Robbie Anderton